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Client Feedback


Here at Vining Shipbrokers we pride ourselves on the service we offer to both Boat Owners and Boat Buyers.

When the Vendor is satisfied with the price obtained and the buyer is happy with the boat then we consider it a job well done!

Recent comments include the following:

Rob,

I cannot thank you enough for the efforts you made to secure our ideal yacht.

After 50 years of sailing in and owning a variety of vessels, I know what I want, and the brief I gave you was detailed and demanding, indeed another broker told me a while ago that “The boat you are looking for does not exist”.

You were happy to spend as long as it took showing us boats which might come close to our ideal, and when nothing quite fitted, you went searching.

When you produced our dream boat we were amazed, and the way you helped us through the entire purchase with patience, integrity, and good humour, went far beyond what was expected.

I will definitely use your services again, and recommend you highly.

John

Dear Phil, 

While we have hardly been able to use Chrysalis at present due to my operation (our son took us out for a days run), we have been able to spend a many hours looking over it and examining it in detail. We are extremely pleased with the boat, it really is the perfect launch for us.

We wanted to let you know how much we appreciate the way you looked after us and the utter consideration you gave us right from the moment of our initial inquiry, during our stay in Picton and the purchase process, and then taking  complete care of the post purchase shipping arrangements.  

Not only did you look after Chrysalis until it could be shipped to Auckland but pro actively covered every conceivable contingency so that we always had total and absolute confidence in you.

It is rare today to find someone with those old fashioned values; you do not just talk about them but live and practice them.  You turned what can be a traumatic and stressful experience into one we can look back on with pleasure. You did everything with such open professional friendliness and in doing so pre-empted every issue.

We have not hesitated to commend you to our friends and contacts and should a potential customer need a reference we will be only too pleased to provide it.  

 We should also take this opportunity to say how friendly and helpful we found the people you organised to carry out the services required to complete our purchase.  This is not surprising as like attracts like, so thank you yet again.

 Yours sincerely 

Tony & Hazel

Hi Shelley,

Thank you for your email.  

It’s good to see you recommend Vinings on your website. Phil has been an unbelievable help to us through the whole process of buying the boat.

The marina isPineHarbourwhich should be good for you as they are very accommodating. We live in Maraetai 5 minutes away which is very handy.

The arrangements you suggest are very helpful. I have attached some photos of the boat. 

The intention is for the boat to go into the water and I just need to have a 30 second check on the keel before it is put in the water.

The dinghy should be on the upper deck and it may need to be tied down for road transport.

Kind Regards

Tony

Pip,

Thank you so much for all your help & assistance with our purchase of "Jayne", the many taxi rides, honest advice and professional approach to our new home were very much appreciated. You are fantastic to work with and made the whole experience enjoyable and relaxed.

Cheers, Jessica & Chris (Follows the sale of a Roberts 44 Offshore Yacht - reference on file)

Hi Phil,

Now that Toria is safely tucked up in a berth at Whangamata Marina, Shelley and I would like to record our appreciation for the considerable effort you put in to bring about this happy conclusion.

Despite the distances involved you negotiated the purchase smoothly and efficiently between the absentee owner in Australia and us in Whangamata.

My visit to view the boat which included inspection, sea trial, lift out, hull survey and further trial was very well organised, very friendly, and much appreciated. Work carried out subsequent to the engine survey became somewhat drawn out due to circumstances beyond your control but were nevertheless very thorough and to our ultimate satisfaction. The delivery you arranged across Cook Straight to Mana Marina went without a hitch as did the tow up to Whangamata after your advice and help to secure the boat to the trailer.

Overall Phil, your help and expertise proved invaluable. We are thrilled with the boat. It was a pleasure doing business with you.

Kind regards, Peter (Follows the sale of a Sterling Launch - reference on file)

Gooday Phil,

Thanks for finalising everything its been a great excersise.I cant thank you enough and its amazing how we came to meet at the Mooloolaba Marina. I am going to look after Dave and Donna with a gift for introducing me to you.

There are a few boat brokers with their noses out of joint here at the moment. I have also had calls from a couple of boat owners enquiring about who sold the boat.I will give you details if any of them want to list their yachts with you.

Colin and his son only took 7 hours to get to Brisbane with the northerly getting up to 30 knots. They are really happy with Fine Line. I ill keep in touch.

Cheers Mike (Follows the Sale of an Elliot 1050 to New Zealand Clients - reference on file)

Hi Brent,

Chit Chat is now safely on her swing mooring in Tikao Bay... arrived back on friday. My taking part in the sail back was highly valuable to me, I experienced a range of conditions which I would normally have been cautious to undertake alone, Chit Chat handled everything with ease and my confidence has benefitted greatly. I did want to thank you in particular for introducing Hans Van Berlo to me for this delivery.

I am rarely so impressed with someone's aptitude in a situation as I am a bit of a perfectionist and come to expect these things (perhaps not an ideal customer in many ways !), I do have to say though that Hans seamanship ability and perhaps more importantly in a case like this... his ability to mentor, re-assure and his way of dealing with challenging situations with a calmness that instilled confidence in me , left me very impressed. Hans was very patient with any concerns that I would have along the way and was prepared to wait out any situation I wasn't sure about, I learned very quickly however to totally trust Hans' call and was actually enjoying conditions that I would have been very aprehensive about at the beginnning of the journey.

I can't say enough about Hans really and would be very happy to provide a reference to anyone who considers Hans in future for a similar situation.

Regards, Simon (Follows the Sale of Chico 30 by Brent and delivery from Waikawa to Akaroa by Hans - reference on file)